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Wine-now Thai
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Wine-now Thai

General

Do you have a shop?
Yes, we do have a shop. Our shop is at Soi Sawang 1, Mahanakorn Road.
WINE-NOW & LIQ9 THAILAND 198-198/1 Soi Sawang 1 Mahanakhon Rd. Maha Phruetharam BangRak Bangkok 10500 Location >https://goo.gl/maps/ySEArriAwTeqvi1B7
Do you have a catalogue?
No, we do not print a catalogue. Our prices constantly change on a daily basis to keep them as competitive as possible. So if a catalogue was printed it would constantly be out of date for thousands of products. All of our products can be found online in this website.
Do your prices include VAT?
YES, all of our prices included the current rate of Thailand VAT of 7%.
When the system calculate grand total price had decimal, system will do round up and round down to .00 following this condition:
- Equals or greater than .50 system will round UP to .00
- Less than .50 system will round DOWN to .00
How can I know the vintage?
Since our stock moves very fast. For the item that we do not provide you with Vintage, you may drop us an email for ask particular vintage of that item of call us directly at +(66) 02-096-6496
Can I ship as a gift?
Yes, you can buy any product from our website and ship as a gift to another person. During checkout, you can fill in billing address and shipping address differently.
Can I order an out of stock item?
Yes, you can place an order for any item we have that is showing out of stock. Please email us at [email protected] and tell us the product and quantity you would like to order.
How can I contact you?
You can reach us via all channels below
E-mail: [email protected]
LINE ID: @buywinenow https://page.line.me/uwf5050d/
LIQNINE LINE ID: @Liq9 https://page.line.me/lqh6072z/
Instragram: https://www.instagram.com/buywinenow/ / https://www.instagram.com/liq9th/
Facebook page: www.facebook.com/buywinenow / www.facebook/Liq9Thailand
Why is line official the most effective way for customer services?
Line Official is the most efficient way to contact us with any product or order queries. With less contact via telephone number it means you don't have to sit on hold for ages or get bounced through call centres at your own expense. Also with the more cost savings we create, the more money we can pass on to our customers in the form of discounts and offers when you are shopping with us.Line Official is also the fastest and most efficient way to answer the majority of queries. There is always someone available during regular working hours Monday to Saturday, 10am - 7pm. We will endeavour to get back to you as soon as possible to answer any queries you have on the email. If you have any concerns you can contact us on [email protected]/dd>

Order

Do I have to order online?
The quickest and most secure way is to order your product online. We do though have a direct sale line that you can call at 02-096-6496 operate between 10:00 - 19:00, from Monday to Saturday to place your order.
Please be sure to have the product code of the item you want to order ready for the operator. We accept every major credits. However, we can't accept payment by Paypal, credit card and debit card over the phone for security purposes. When ordering with credit card, you should always order online yourself.
Is your website safe?
We use industry-standard encryption systems for potentially sensitive information such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.
Has my order been successful?
After you hit the Confirm Order button you will receive a message on the next screen confirming your order number and that the order has been successful. You will also receive an email as confirmation that the order has been placed. You will then receive further communication from us regarding the dispatch of your order. We will generally email to confirm dispatch, then either text or call to confirm your delivery date, and often issue a time slot for your delivery too.
Is every product you sell in stock?
Due to the vast size of our catalogue over 7,000 items, so from time to time, certain lines go out of stock for a period of time. We aim to update every product page to detail the expected wait for an out of stock item so you know how long delivery will take from when you order. You can still order out of stock items by sending us an email to [email protected]
If the product I order but cannot be delivered, what will happen?
Need no worry. In any case we cannot deliver the product you ordered, we will make a full refund for the product that cannot be delivered without any additional fee.
Cancelling Orders
If you would like to cancel an order, please phone 02-096-6496 or e-mail : [email protected] as soon as possible.
While we will do everything we can to accommodate your request, our order fulfillment and delivery processes are designed to get your orders on their way quickly and efficiently. Therefore, we cannot change or cancel your order once it has entered the delivery process.

Payment

What are the payment methods available?
To bring you the best in online shopping experience, we offer multiple payment methods:
- Online Banking Payment : Kasikorn Bank, Surawong Branch 054-2-70688-0
- Credit Card online (2c2p) : Visa / Mastercard / JCB
- Payment Wallet : Truemoney / ShopeePay / Line Pay / Alipay
How can I know if my payment was successful?
For customer security, our system supports the 3D Secure security system, which some banks use. If you encounter this problem, please contact your bank.
How can I know if my payment was successful?
An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.
Do you keep my credit card details?
Your security is our priority. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks for payment processing.
Can I change my payment method after order has been made?
Once the order has been placed, you may not change your payment method. However, you may contact us to cancel your order and reorder using your desired method.
Where can I request an official tax invoice?
Information provided during your checkout process will be used for your tax invoice, which cannot be changed once your order has been placed. We encourage you to use your full legal name or accurate juristic person’s name when ordering with us to ensure eligibility of the invoice.

Deliveries

Can you offer next day delivery?
Yes, we can offer next day delivery on some of items. Delivery will be made to you the next working day after ordering, as long as your order comes through before the necessary cut off time for dispatch that day.
*Please note that this service is available for Bangkok area only. Please check the service area and fee Wine Fast delivery / Liquor Fast delivery 
Where do you deliver to?
e deliver every item we sell nationwide in Thailand address. However, delivery lead time may be varied depends on each area. 
How long does delivery take? How much does it cost?
It is free of charge when buy over 3,000 baht, if not over will charge 200 baht/order
The delivery lead time depends on delivery method you choose during checkout process. In some products, the delivery lead time may be longer and we can provide you partial shipment. Our customer service team will always contact you to confirm order status and delivery date/time.
How can I track my order?
We are developing new tracking services for our customers. In present, you can reply order email we sent to you or call us at 02-096-6496 for delivery update.

Refund / Guarantee

What I can do with wrong product or damaged product from the order?
If an item is faulty, wrongly described or different from the purchase confirmation, we will exchange it, and deliver a new item to you with free of charge. All exchanged products must not be opened. Please contact our team to return the product : 02-096-6496
Merchandise Damaged in Shipping
It is unusual to receive a damaged product from us. However, in the event you do experience a problem with a shipment, please let us know! We will either replace your wine or process a refund for your damaged items.
Incorrect or missing items
Although the occasion is rare, if we made a packing error, we would like to resolve it for you! In the event that we shipped you incorrect items, we may ask you to hold on to those items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process  a new order.
Dissatisfaction with the quality or taste
we are proud to offer you some of the world's best wines.  We are also happy to help you choose wines and provide recommendations by our experts as well as both customer and professional ratings.  While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Please let us know if you are dissatisfied with the quality or taste of any wine purchased and we will issue you a Wine.com account credit or process a refund. The choice is yours.
• The company reserves the right to refuse any exchange and return of the items.